Strategic Administrative Relationship Manager

EY; Dallas (TX); Hybrid; USD 67,000 - 125,000; Full time

Job summary

EY is seeking an Administrative Relationship Manager in the US to build and maintain long-term relationships with Partners, Principals, Managing Directors and Directors, and to understand their administrative support needs. This role requires excellent communication, strategic thinking, and collaboration with stakeholders to deliver effective administrative services.

The position involves monitoring relationships and performance, managing escalations, and driving process improvements across a

Qualifications

• Bachelor’s degree or equivalent work experience.
• 6-8 years of relevant experience.
• Experience with MS Office, dashboards and ability to use reporting metrics as a method of storytelling through the data.

Responsibilities

• Build and maintain relationships with 450+ PPMDDs to understand their admin support needs.
• Act as main point of contact with PPMDDs and collaborate with nearshore/onshore teams.
• Identify and address potential quality issues or risks.
• Develop strategies to improve administrative processes and efficiency.
• Ensure compliance with company policies in all interactions.
• Plan and execute projects requiring administrative support.

Skills

Communication skills

Stakeholder management

Project management

Data storytelling

MS Excel

Attention to detail

Education

Bachelor’s degree or equivalent experience

6-8 years relevant experience

Tools

MS Office (Excel)

Dashboards

Job description

EY is seeking an Administrative Relationship Manager in the US to build and maintain long-term relationships with Partners, Principals, Managing Directors and Directors, and to understand their administrative support needs. This role requires excellent communication, strategic thinking, and collaboration with stakeholders to deliver effective administrative services.

The position involves monitoring relationships and performance, managing escalations, and driving process improvements across a