Strategic Administrative Relationships Manager

EY; Des Moines (IA); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking an Administrative Relationship Manager to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs). The role requires excellent communication, strategic thinking, and collaboration to meet administrative service goals.

The position involves monitoring relationships and performance with nearshore and onshore teams, ensuring compliance and driving process improvements across the organization.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 6–8 years relevant experience.
• Experience with MS Office (Excel), dashboards and reporting metrics as storytelling through data.

Responsibilities

• Build and maintain relationships with 450+ PPMDDs to understand their administrative support needs.
• Maintain professional relationships with local management to foster trust and collaboration.
• Act as the main point of contact with PPMDDs.
• Identify, track and address potential quality issues or risk exposures.
• Assist with challenging or out of scope PPMDD requests or escalations.
• Develop and implement strategies to improve administrative processes and efficiency.
• Ensure compliance with company policies in all administrative interactions.
• Resolve administrative issues and conflicts in a timely, professional manner.
• Assist in planning and executing projects requiring administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open communication for feedback and problem-solving with daily check-ins.
• Collaborate with near-shore and onshore management to improve service delivery.

Skills

Relationship management

Stakeholder management

Communication

Problem solving

Project management

Attention to detail

Negotiation

Presentation

Education

Bachelor’s degree in related discipline

Tools

MS Office / Excel

Dashboards

Job description

EY is seeking an Administrative Relationship Manager to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs). The role requires excellent communication, strategic thinking, and collaboration to meet administrative service goals.

The position involves monitoring relationships and performance with nearshore and onshore teams, ensuring compliance and driving process improvements across the organization.