Senior Account Manager: Retention & Upsell Lead (Remote)

Blacksmith Agency LLC; Atlanta (GA); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote work across USA/Canada

Job summary

Blacksmith Agency LLC is seeking a Senior Account Manager to own a book of recurring agency clients in a remote capacity across the USA and Canada. You will maintain relationships, renew contracts, and identify opportunities to expand the account.

With a seven-figure quota for retention and upsells, you will collaborate with strategists and delivery teams to present one clear voice to clients. This role requires proven agency account management experience and strong communication.

Qualifications

• Experience in agency account management across marketing, digital, or advertising domains.
• Proven track record of retaining clients and selling additional work.

Responsibilities

• Maintain and grow your book of recurring agency clients.
• Drive upsells and expansion within each account.
• Manage a seven-figure annual quota across retention and upsells.
• Coordinate with strategists and delivery teams to provide a single client voice.

Skills

Account management

Client retention

Upsell selling

Clear communication

Job description

Blacksmith Agency LLC is seeking a Senior Account Manager to own a book of recurring agency clients in a remote capacity across the USA and Canada. You will maintain relationships, renew contracts, and identify opportunities to expand the account.

With a seven-figure quota for retention and upsells, you will collaborate with strategists and delivery teams to present one clear voice to clients. This role requires proven agency account management experience and strong communication.