Remote Account Director - Growth & Retention Lead

Blacksmith Agency LLC; Florida; A distancia; USD 120.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary + commission (50/50 split)

Descripción de la vacante

Blacksmith Agency LLC is seeking an Account Director to manage a book of recurring clients in a fully remote setting (USA or Canada). You will own retention, renewals and upsells, while aligning with strategists and delivery teams to present a unified client voice.

The role requires agency account management experience, a proven track record of retaining clients and growing revenue, and the ability to carry a quota with clear, calm communication with senior stakeholders.

Formación

• Agency account management experience in marketing, digital, creative or advertising agencies.
• Proven ability to retain clients and sell additional work with measurable results.
• Comfortable carrying a quota and discussing performance with stakeholders.

Responsabilidades

• Own retention across your book and manage renewals and early warnings.
• Identify upsell opportunities and expand projects within each client.
• Maintain a single, clear voice by coordinating with strategists and delivery teams.
• Collaborate with the sales team to ensure smooth onboarding of new clients.

Conocimientos

Account management

Client retention

Upselling

Quota management

Clear communication

Descripción del empleo

Blacksmith Agency LLC is seeking an Account Director to manage a book of recurring clients in a fully remote setting (USA or Canada). You will own retention, renewals and upsells, while aligning with strategists and delivery teams to present a unified client voice.

The role requires agency account management experience, a proven track record of retaining clients and growing revenue, and the ability to carry a quota with clear, calm communication with senior stakeholders.