Remote Account Manager: Retention & Upsell Growth

Blacksmith Agency LLC; Chicago (IL); Remote; USD 60,000 - 100,000; Full time

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring clients, maintaining relationships, renewals, and growth.

You will upsell, coordinate with strategists and delivery teams to present a single voice to clients, and manage a seven-figure annual quota across retention and upsells. This full-time remote role offers base plus commission (50/50) and requires agency account

Qualifications

• Experience in marketing/digital/creative/advertising agency environments.
• Proven record of keeping clients and selling more work with measurable results.
• Comfort working with a quota and deriving growth from existing accounts.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain and renew the existing client base while watching for expansion opportunities.
• Identify and close upsell opportunities inside each account.
• Maintain a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a unified client voice.

Skills

Account management

Client retention

Upselling

Stakeholder communication

Job description

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring clients, maintaining relationships, renewals, and growth.

You will upsell, coordinate with strategists and delivery teams to present a single voice to clients, and manage a seven-figure annual quota across retention and upsells. This full-time remote role offers base plus commission (50/50) and requires agency account