Remote Agency Account Manager - Retention & Upsell

Blacksmith Agency LLC; Detroit (MI); Remote; USD 60,000 - 120,000; Full time

Job summary

Blacksmith Agency LLC is a remote digital agency specializing in paid media, SEO, CRO, and web for marketing-led brands. As Agency Account Manager you own an established book of recurring clients, guided by a sales team that brings in new business while you nurture and grow existing accounts.

You will retain relationships, drive renewals, and uncover expansion opportunities, all while presenting a single clear voice in coordination with strategists and the delivery team.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising.
• Proven track record of keeping clients and selling more work with measurable results.
• Ability to communicate clearly with senior client stakeholders.

Responsibilities

• Retain your book of clients and manage renewals and early warning
• Identify upsell opportunities and expand projects within each client
• Achieve a seven-figure annual quota across retention and upsells
• Collaborate with strategists and delivery teams to present a unified client voice

Skills

Agency account management

Client retention and upselling

Clear stakeholder communication

Quota-driven mindset

Job description

Blacksmith Agency LLC is a remote digital agency specializing in paid media, SEO, CRO, and web for marketing-led brands. As Agency Account Manager you own an established book of recurring clients, guided by a sales team that brings in new business while you nurture and grow existing accounts.

You will retain relationships, drive renewals, and uncover expansion opportunities, all while presenting a single clear voice in coordination with strategists and the delivery team.