Seller Experience Advocate — Remote Support for Resellers

Whatnot; Phoenix (AZ); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Generous Time off Policy

Health Insurance (Medical, Dental, Vis

Work From Home Support

Home office setup allowance

Monthly cell phone and internet

Wellness allowance

Childcare allowance

Family planning benefit (adoption/fert

401k employer match up to 4%

Dogfood budget

Parental Leave

Job summary

Whatnot is hiring a Seller Customer Experience Agent to support fellow sellers on the platform. You’ll help resellers navigate the platform, resolve issues quickly, and grow their businesses with a seller-first mindset.

You’ll work with Trust & Safety, Payments, and Product teams to troubleshoot escalations, learn Whatnot’s seller tools, and drive positive outcomes for the reseller community. Weekend availability is required and prior seller experience is a plus.

Qualifications

• Weekend availability is required.
• Active or former Whatnot seller preferred.
• Experience handling email and/or chat support a plus.
• Hands-on understanding of sourcing, listings, fulfillment, returns, and payouts.
• Familiarity with seller tools and policies is a plus.

Responsibilities

• Interact with sellers with a seller-first attitude and understand the reseller pressures.
• Resolve seller issues (payments, payouts, orders, shipments) with urgency.
• Become a Whatnot seller tools expert to drive positive outcomes.
• Collaborate with Trust & Safety, Payments, and Product teams to resolve escalations.
• Identify patterns in seller pain points and surface improvement opportunities.

Skills

Weekend availability

Seller experience

Customer support

Reseller operations

Collectibles familiarity

Education

Bachelor's degree or college experience

Tools

Zendesk

Kustomer

Intercom

Job description

Whatnot is hiring a Seller Customer Experience Agent to support fellow sellers on the platform. You’ll help resellers navigate the platform, resolve issues quickly, and grow their businesses with a seller-first mindset.

You’ll work with Trust & Safety, Payments, and Product teams to troubleshoot escalations, learn Whatnot’s seller tools, and drive positive outcomes for the reseller community. Weekend availability is required and prior seller experience is a plus.