Customer Success Manager, Seller Growth (Remote)

Whatnot; Los Angeles (CA); On-site; USD 113,000 - 155,000; Full time

Benefits offered by this job

Generous Holiday and Time off Policy

Health Insurance options including Medical, Dental, Vision

Work From Home Support

Home office setup allowance

Monthly allowance for cell phone and internet

Care benefits

Monthly allowance for wellness

Annual allowance towards Childcare

Lifetime benefit for family planning

401k offering with employer match

Monthly allowance to dogfood the app

16 weeks paid parental leave

Job summary

Whatnot is seeking a Customer Success Manager to join our growing team and drive success for sellers. This remote role involves building relationships with sellers, managing business goals, and collaborating across teams to enhance the seller experience.

The ideal candidate will have a passion for e-commerce and a strong background in customer-facing roles. Compensation ranges from $113K to $155K, and numerous benefits, including health insurance and generous time off, are offered.

Qualifications

• Experience in a customer-facing or revenue-driving role.
• Ability to build trust with sellers and motivate them.
• Skill in using data to prioritize and measure progress.

Responsibilities

• Develop and nurture early seller relationships as trusted advisor.
• Manage a pipeline of high growth sellers for sustainable adoption.
• Partner with cross-functional teams to advocate for seller needs.
• Use data to identify growth opportunities and improve outcomes.
• Test new strategies to unlock growth for sellers.

Skills

Strong selling and relationship-building skills

Customer instinct

High ownership and resourcefulness

Speed and adaptability

Strong teammate instincts

Analytical judgment

Comfort holding sellers accountable

Genuine curiosity about Whatnot’s product

AI-forward working habits

Job description

Whatnot is seeking a Customer Success Manager to join our growing team and drive success for sellers. This remote role involves building relationships with sellers, managing business goals, and collaborating across teams to enhance the seller experience.

The ideal candidate will have a passion for e-commerce and a strong background in customer-facing roles. Compensation ranges from $113K to $155K, and numerous benefits, including health insurance and generous time off, are offered.