Remote Customer Experience Specialist

Whatnot

United States

Remote

USD 68,770,000 - 82,667,000

Full time

14 days+

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Benefits offered by this job

Flexible time off

Health insurance

WFH support

Care benefits

401k with employer match

Job summary

Whatnot is the largest livestream shopping platform in North America and Europe, and we’re building the future of online marketplaces from a Phoenix‑area hub with a remote‑co-located team. The Customer Experience team ensures orders are fulfilled swiftly and problems are resolved with care, empowering buyers and sellers to have confidence in every transaction.

This role requires weekend availability, 2+ years in support, familiarity with ecommerce operations, and experience with Zendesk,

Qualifications

2+ years of Support experience handling email and/or chat services.
Understanding of Ecommerce and Marketplace operations.
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Obsession with customers / being customer first / serving customers.
Proactive problem-solver and process-improver.
Knowledge of Collectibles is a plus.
Bachelor’s degree or college experience preferred.
Previous start-up experience is a plus.

Responsibilities

Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner.
Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users.
Work with other departments to troubleshoot, research and resolve open questions.
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.