Secretary (Office Automation)

Internal Revenue Service; Atlanta (GA); Remote; USD 65,000 - 93,000; Full time

Job summary

Internal Revenue Service in Atlanta, GA, seeks a dedicated professional to manage office operations within the Taxpayer Services division. You will coordinate the manager's calendar, supervise administrative workflows, and act as liaison between staff and leadership.

The role supports a full-time schedule with telework eligibility and offers a posted pay range of $65,271 to $93,435 per year. Application deadline is 2026-10-19, with a 40-hour work week, Monday–Friday core hours.

Qualifications

• A college or university degree from an accredited institution.
• Foreign education may be used to meet requirements with equivalency.
• Provide evidence of credential equivalence when applying.

Responsibilities

• Liaison between the manager and subordinate staff and other officials.
• Acts as office manager and ensures procedures are consistent with the manager's office.
• Manages the manager's calendar and screens calls and visitors accurately.
• Analyzes directives and policy changes for impact on manager's objectives and recommends follow-ups.

Skills

Calendar management

Office administration

Policy analysis

Communication

Education

Bachelor's degree

Job description

• Schedule: Monday to Friday Core hours of 6:00AM to 6:00PM, 40 hours per week.

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services- Customer Account Service REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as the Liaison between the manager and subordinate staff members and other key officials. Assures understanding and clarification of the manager's views on all problems and issues.

Serves as office manager for the office and ensures that the practices and procedures used by secretaries in subordinate offices are consistent with those of the manager's office. On own initiative, recommends changes in administrative policies. Devises and installs office procedures and practices to be used by secretaries in subordinate offices. Ensures an orderly and efficient flow of work and resolves various problems and situations that affect the flow of work.

Exercises exclusive control over the manager's calendar, with authority for commitments of time. Screens all calls and visitors, answering most questions and completing most business in an authoritative and accurate manner based on knowledge of the manager's views and an awareness of all matters in which he/she is currently involved.

Analyzes incoming directives, manual issuances, policy changes, regulatory and procedural changes, etc., for significant potential effect on the manager's objectives as well as for general interests and informal objectives of the manager. Alerts the manager of areas of potential impact and arranges for any necessary follow-up technical review by appropriate segments of the organization.

Identifies trends that may have a significant effect on, for example, operations, administrative practices, communications, etc. Suggests possible courses of action to take when trends indicate actual or potential problem areas. Recommends functional component or individual best suited to provide follow-up action. STANDARD POSITION DESCRIPTIONS (SPD): PD92862 and PD92863 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $65271 – $93435/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-19.

What is the work schedule?

This is a Monday to Friday Core hours of 6:00AM to 6:00PM, 40 hours per week. position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.