Supervisory Program Analyst (Section Chief)

Internal Revenue Service; Fresno (CA); Remote; USD 112,000 - 187,000; Full time

Job summary

Internal Revenue Service is seeking a Supervisory Program Analyst (Section Chief) to lead multilingual tax product programs and related communication services. You will shape policy, drive content accuracy and accessibility, and oversee servicewide guidance with a focus on equity and compliance.

Strong leadership and cross‑functional collaboration are required. The role guides program strategy, evaluates effectiveness, and provides advisory support to senior leadership.

Qualifications

• Requires a college or university degree recognized by the U.S. Department of Education.
• Foreign education may count toward requirements with proper evaluation.
• Applicants should provide evidence of equivalency when applying.

Responsibilities

• Plan work to be accomplished by subordinates, set priorities, and prepare schedules.
• Evaluate subordinates' performance and recommend actions.
• Interview candidates and recommend appointment, promotion, or reassignment.
• Address complaints and manage disciplinary actions as appropriate.
• Provide expert advisory services to senior leadership on program direction and policy implications.
• Lead cross‑functional coordination with IRS divisions and external stakeholders.

Skills

Program management

Leadership

Policy interpretation

Employee coaching

Cross-functional coordination

Performance evaluation

Multilingual communications

Education

Bachelor's degree

Job description

Supervisory Program Analyst (Section Chief)

• Schedule: Day Shift - Monday-Friday 8:00am - 4:30pm 40 hours per week.

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education - Taxpayer Services - CARE-Customer Assistance, Relationship and Education REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.

Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Provides authoritative direction and oversight for a Servicewide program involving multilingual tax products and related communication services. Leads the development, implementation, and continuous improvement of policies, procedures, and standards governing multilingual tax products and services.

Exercises final authority for program decisions affecting the content, delivery, and accessibility of multilingual tax products, ensuring accuracy, consistency, and compliance with tax law and IRS policy. Directs the administration and strategic evolution of IRM 22.31.1 and related guidance, ensuring alignment with legislative, regulatory, and administrative changes.

Evaluates program effectiveness using quantitative and qualitative methods and implements program improvements to enhance taxpayer understanding and compliance. Develops and approves program strategies to address emerging taxpayer needs, including underserved and limited-English-proficiency populations. Interprets and applies complex and often ambiguous tax law, regulations, and policy changes, determining their impact on IRS products and communication strategies.

Provides expert advisory services to senior leadership on program direction, risks, and policy implications affecting taxpayer communication. Leads cross-functional coordination with IRS operating divisions and external stakeholders to resolve complex program issues and ensure consistent Servicewide implementation. STANDARD POSITION DESCRIPTIONS (SPD): PD93741 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $125776 - $187093/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-06.

What is the work schedule?

This is a Day Shift - Monday-Friday 8:00am - 4:30pm 40 hours per week. position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

Source: USAJOBS.gov — U.S. Federal Government