Lead Management & Program Analyst

Internal Revenue Service; Fresno (CA); Remote; USD 126,000 - 197,000; Full time

Job summary

The Internal Revenue Service is hiring for a capital management and oversight role under TS - Operation Support. The position requires leading teams, coordinating workload, and managing program policies and onboarding with HCO. Telework is eligible and the posting notes two openings with a day shift schedule.

The job emphasizes workforce planning, drafting position descriptions, and coordinating hiring processes, with a posted salary range of $125,776 to $197,200 per year.

Qualifications

• A college or university degree generally must be from an accredited college or university recognized by the U.S. Department of Education.
• Foreign education may be used to meet the requirements and must be deemed equivalent to U.S. education.
• Provide evidence of equivalency via recognized credential evaluators (NACES/AICE).

Responsibilities

• Lead the team in identifying, distributing, and balancing workload and tasks.
• Maintain program and administrative reference materials and onboarding items with HCO.
• Analyze program operations to evaluate effectiveness and meet goals.
• Develop procedures and systems for assessing program and management effectiveness.
• Coordinate workforce planning and recruitment with managers and HCO.
• Coordinate hiring, position descriptions, and related paperwork from creation to selection.
• Develop and coordinate assessment templates for new positions.
• Establish cooperative relationships with managers to discuss workload and recruitment strategies.
• Prepare reports, talking points, and presentations for supervisor review.

Skills

Team leadership

Program management

Workflow balancing

Policy/procedure knowledge

Education

Bachelor's degree or higher

Job description

• Schedule: Tour of Duty: Day Shift, Monday-Friday 6:00am-6:00pm, 40 hours per week

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Operation Support - Capital Management & Oversight REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Team Lead Lead the team in identifying, distributing, and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; adjusting to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; achieving desired results; and ensuring that each employee has an integral role in developing the final team product.

Maintains program and administrative reference materials, project files, and relevant background documents. Makes available policies, procedures, and written instructions from the supervisor; maintains current knowledge to answer questions from team members on procedures, policies, directives, etc. Program Management Analyzes and evaluates, on a quantitative/qualitative basis, the effectiveness of line program operations in meeting established goals and objectives.

Evaluates and advises on organization structures, methods, and procedures. Analyzes management information requirements. Develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives. Develops procedures and systems for assessing the effectiveness of programs/management processes.

Works with Program personnel on workforce planning efforts involving resources and activities and recommends changes to improve organizational workforce planning, such as organizational restructuring initiatives. Coordinates activities with parties outside the immediate office and work with HCO for onboarding items, such as security clearances, physical examinations, release dates, incentives, etc.

Coordinates various reports, executive talking points, operational reviews, and presentations on behalf of supervisor. Works with frontline managers and subordinate team members to develop project plans to ensure appropriate resources and timely results. Liaison/Consultant Duties Develops and coordinates personnel requests with HCO. Coordinates the hiring process, by tracking requests to completion and ensuring that requested hirings are completed.

Develops draft position descriptions and advises on duties and responsibilities of components of organizations. Coordinates the development of assessment templates for new position descriptions. Ensures that paperwork is completed and that requests are submitted and coordinated with HCO from initial creation through final posting and selection. Assists in researching cases and/or responses for resolution of formal and informal inquiries related to assigned actions.

Establishes and maintains a cooperative working relationship with managers; meets with managers to discuss the workload and workforce recruitment strategies. STANDARD POSITION DESCRIPTIONS (SPD): PD24497 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $125776 – $197200/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-16.

How many openings are available?

There are 2 openings for this position.

What is the work schedule?

This is a Tour of Duty: Day Shift, Monday-Friday 6:00am-6:00pm, 40 hours per week position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.