Management and Program Assistant

Internal Revenue Service; Bloomington (IL); On-site; USD 50,000 - 66,000; Full time

Job summary

Internal Revenue Service in Bloomington, IL seeks a detail-oriented professional to support taxpayer services and program operations. You will identify issues, analyze data, and propose process improvements while maintaining compliance with federal standards.

Responsibilities include evaluating workflows, preparing reports, and assisting with control enhancements to ensure timely and accurate service delivery. Strong analytical skills and a degree are required.

Qualifications

• Degree or equivalent education is required and must be from an accredited institution.
• Evaluation of foreign credentials may be required for equivalence to US education.

Responsibilities

• Identifies problems and probable causes and reports findings with recommendations.
• Monitors operations and evaluates interrelationships to improve workflow.
• Revises procedures and controls based on analysis; prepares memoranda and charts.

Skills

Problem solving

Process improvement

Analytical thinking

Education

Bachelor's degree or higher

Job description

• Schedule: Monday-Friday 8:00AM-4:30PM, 40 hours a week

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in the following area(s): TS - CARE-Customer Assistance, Relationship and Education REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Identifies potential and actual problems, probable causes; researches specific issues, gathers pertinent statistics or information, reports findings and may recommend corrective action for the full scope of a program or function. Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems.

Randomly verifies completeness of specific sets of controls, accuracy of procedures, and timeliness and effectiveness of actions. Revises procedures, controls, etc., as indicated by studies or assigned by analyst. Prepares memoranda, reports, and charts showing findings or recommendations.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $50460 - $65599/yr.

What is the application deadline?

Applications close on 2026-10-08.

What is the work schedule?

This is a Monday-Friday 8:00AM-4:30PM, 40 hours a week position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov - U.S. Federal Government