Management and Program Assistant (Office Automation)

Internal Revenue Service; Atlanta (GA); Hybrid; USD 53,000 - 69,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Internal Revenue Service in Atlanta, GA is seeking a Management and Program Assistant (Office Automation) to support Taxpayer Services operations and perform administrative duties across multiple programs.

The role emphasizes problem identification, data gathering, and documentation of findings, with responsibilities to revise procedures and prepare reports. The position offers a standard 40-hour work week with a day shift and telework eligibility.

Qualifications

• A college or university degree from an accredited (or pre-accredited) institution recognized by US DoE.
• Foreign education may be used to meet requirements and must be evaluated for equivalence.
• Provide evidence of credential equivalence when applying (NACES or AICE evaluation recommended).

Responsibilities

• Identify potential and actual problems and provide recommendations for resolution.
• Research issues, gather statistics, and report findings for program scope.
• Monitor and evaluate operations and coordinate with other functions to improve workflow and reduce redundancy.
• Verify controls for accuracy and compliance with procedures and formats.
• Revise procedures and prepare memoranda, preliminary reports, and charts showing findings and recommendations.

Education

Degree from an accredited college or university

Job description

Management and Program Assistant (Office Automation)

• Schedule: Tour of Duty: Day Shift, Monday-Friday 8:00am-4:30pm, 40 hours per week

WHAT IS TAXPAYER SERVICES(TS)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education-- Field Assistance REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Identifies potential and actual problems, probable causes, and provides recommendations for resolution.

Researches a variety of issues, gathers statistics and information, and reports findings for the full scope of a program or function. Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and provides recommendations to higher levels analyst(s) or supervisor. Verifies completeness of controls to ensure accuracy and compliance with established procedures, guidelines, and formats.

Revises procedures, guidelines, and controls as a result of changes in higher level procedures or as instructed by analyst(s) or comparable positions. Prepares memoranda, preliminary reports, and charts showing findings and recommendations. STANDARD POSITION DESCRIPTIONS (SPD): PD93075 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $53361 – $69371/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-08.

How many openings are available?

There are 2 openings for this position.

What is the work schedule?

This is a Tour of Duty: Day Shift, Monday-Friday 8:00am-4:30pm, 40 hours per week position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.