Supervisory Intake Specialist

Internal Revenue Service; St. Louis (MO); On-site; USD 70,000 - 96,000; Full time

Job summary

Internal Revenue Service in Missouri is seeking a Front Line Manager to oversee day-to-day operations, plan work, set priorities, and prepare schedules for the team. The role includes evaluating performance, counseling staff, and advising on administrative matters.

You will interview candidates and recommend appointments, promotions, or reassignments as part of talent management. This is a Monday–Friday, 40-hour per week position with a day shift.

Qualifications

• A college or university degree generally required.
• Foreign education credentials may be considered with evidence.

Responsibilities

• Plan work and set short-term priorities for subordinates.
• Assign and schedule work based on priorities and employee capabilities.
• Evaluate subordinates' performance and recommend actions.
• Advise and instruct employees on work and administrative matters.
• Interview candidates and recommend appointment/promotion/ reassignment.
• Address complaints and initiate improvements in production/work processes.

Skills

Front Line Manager

People management

Interview candidates

Performance evaluation

Disciplinary actions

Education

Bachelor's degree

Job description

• Schedule: Monday-Friday, 40 hours per week - Day shift - Start and stop times between 6:00 AM and 6:00 PM

WHAT IS Taxpayer Advocate Service (TAS) ? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TAS - Deputy National Taxpayer Advocate REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.

Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

STANDARD POSITION DESCRIPTIONS (SPD): PD21045 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $69694 – $96055/yr.

What is the application deadline?

Applications close on 2026-10-02.

What is the work schedule?

This is a Monday-Friday, 40 hours per week - Day shift - Start and stop times between 6:00 AM and 6:00 PM position.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.