Seasonal Tax Office Front Desk Concierge

H&R Block, Inc.; Henderson (TN); On-site; USD 18,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations in a busy tax season environment.

This in-person role offers opportunities to learn tax-related services and grow into leadership with training and team support. You'll greet clients, answer calls, schedule appointments, and coordinate with tax professionals while handling confidential information with discretion.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Attention to detail

Organizational skills

Communication

Customer service

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations in a busy tax season environment.

This in-person role offers opportunities to learn tax-related services and grow into leadership with training and team support. You'll greet clients, answer calls, schedule appointments, and coordinate with tax professionals while handling confidential information with discretion.