Seasonal Tax Office Front Desk Concierge

H&R Block, Inc.; Marion (VA); On-site; USD 18,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office during tax season. You will greet clients, manage check-ins, schedule appointments, and coordinate with tax professionals to ensure a smooth client experience.

The role requires strong customer service skills, ability to multitask, and comfort with basic office software. Evening and weekend availability is expected as part of the tax season schedule.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams and scheduling systems).

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office during tax season. You will greet clients, manage check-ins, schedule appointments, and coordinate with tax professionals to ensure a smooth client experience.

The role requires strong customer service skills, ability to multitask, and comfort with basic office software. Evening and weekend availability is expected as part of the tax season schedule.