Seasonal Reception & Client Care Specialist

H&R Block; Pottsville (Schuylkill County); On-site; USD 12,000 - 19,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, route requests to the right tax professional, and schedule appointments. The role emphasizes exceptional customer service in a fast-paced environment, with responsibilities including phone handling, front-desk greeting, and maintaining a tidy office.

The position requires the ability to multi-task, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment is preferred.
• Customer service experience is required.
• Ability to multi-task and stay organized.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the appropriate tax professional.
• Schedule clients according to their preferences.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Customer service experience

Multitasking

Time management

MS Office

Experience in fast-paced environment

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, route requests to the right tax professional, and schedule appointments. The role emphasizes exceptional customer service in a fast-paced environment, with responsibilities including phone handling, front-desk greeting, and maintaining a tidy office.

The position requires the ability to multi-task, strong organizational skills, and proficiency with Microsoft Office.