Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; Calexico (CA); On-site; USD 23,000 - 28,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, match them with the right tax professional, and schedule appointments per client preference. You will support in-person, phone, and virtual service while maintaining a clean, organized office environment.

Ideal candidates bring strong customer-service experience, ability to multi-task in a fast-paced setting, and proficient use of Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Phone answering

Client greeting

Appointment scheduling

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, match them with the right tax professional, and schedule appointments per client preference. You will support in-person, phone, and virtual service while maintaining a clean, organized office environment.

Ideal candidates bring strong customer-service experience, ability to multi-task in a fast-paced setting, and proficient use of Microsoft Office.