Seasonal Client Service Pro | Receptionist

H&R Block, Inc.; Columbia (IL); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, route them to the right tax professional, and schedule appointments. You will support a fast-paced office, handling calls and in-person visits with a focus on excellent service.

The role emphasizes multitasking, strong organizational skills, and proficiency with Microsoft Office in a customer-service environment.

Qualifications

• Experience working in customer service environments.
• Ability to multi-task and stay organized in a fast-paced setting.
• Strong organizational and time-management skills are essential.
• Proficient computer skills, including Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs have been met during service, whether in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Fast-paced environment

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, route them to the right tax professional, and schedule appointments. You will support a fast-paced office, handling calls and in-person visits with a focus on excellent service.

The role emphasizes multitasking, strong organizational skills, and proficiency with Microsoft Office in a customer-service environment.