Seasonal Client Services Specialist

H&R Block, Inc.; Hayden (ID); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professionals. The role emphasizes friendly, personalized service and coordinating scheduling across in-person, phone, and virtual channels.

Ideal candidates have prior experience in fast-paced, customer-service settings, strong organization, and proficiency in Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help to ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment experience

Customer service experience

Multi-tasking ability

Organizational/time-management skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professionals. The role emphasizes friendly, personalized service and coordinating scheduling across in-person, phone, and virtual channels.

Ideal candidates have prior experience in fast-paced, customer-service settings, strong organization, and proficiency in Microsoft Office.