Seasonal Client Service & Scheduling Specialist

H&R Block; Atlantic (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professionals. You will schedule appointments, ensure client needs are met, and help maintain an orderly office both in person and virtually.

Ideal candidates bring customer service experience, the ability to multi-task in a fast-paced environment, and strong organizational skills. Proficiency in Microsoft Office is preferred.

Qualifications

• Experience in a fast-paced environment.
• Previous customer service experience.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office and standard office equipment.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professionals. You will schedule appointments, ensure client needs are met, and help maintain an orderly office both in person and virtually.

Ideal candidates bring customer service experience, the ability to multi-task in a fast-paced environment, and strong organizational skills. Proficiency in Microsoft Office is preferred.