Seasonal IT Client Support Analyst — Chat & Help Desk

CliftonLarsonAllen LLP

Naples (FL)

On-site

USD 25,000 - 36,000

Part time

3 days ago

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Job summary

CliftonLarsonAllen LLP (CLA) is seeking a Seasonal IT Client Support Analyst to join our Information Technology team in Naples, FL. The role starts in December 2026 and runs through April 2027, focusing on chat support, basic login/navigation troubleshooting, and incident tracking.

A strong customer service mindset and IT support experience are essential. You will work with CLA clients and internal members, providing timely assistance and maintaining clear communication.

Qualifications

Minimum 1 year of customer service and IT support experience.
High school diploma or equivalent.

Responsibilities

Respond to chat support requests from CLA clients and internal members.
Troubleshoot and resolve basic login and navigation issues.
Log detailed activities and track requests in the incident management database.
Work independently or in a team, sharing support experiences.
Develop knowledge of the IT ticketing system and chat support.

Skills

Customer service

IT support

Chat support

Education

High school diploma or equivalent

Tools

IT ticketing system

Job description

A strong customer service mindset and IT support experience are essential. You will work with CLA clients and internal members, providing timely assistance and maintaining clear communication.

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