Seasonal IT Client Support Analyst - Help Desk Chat Support

CLA (CliftonLarsonAllen); Indianapolis (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

CLA is seeking a Seasonal IT Client Support Analyst to join our Information Technology team. The role starts in December 2026 and runs through April 2027 in Indianapolis, Indiana.

You will respond to chat requests, troubleshoot login issues, document activities in our incident management system, and work both independently and with a team to deliver responsive IT support. Strong communication and customer service are essential.

Qualifications

• 1 year of customer service and IT support experience.
• High school diploma or equivalent.

Responsibilities

• Respond to chat support requests from CLA clients and internal members.
• Troubleshoot login and application navigation issues.
• Log detailed activities and track requests in the incident management database.
• Work independently and in a team, sharing support experiences.
• Develop working knowledge of IT ticketing system and chat support.
• Demonstrate strong verbal and written communication skills.
• Provide strong customer service.

Skills

Customer service

IT support

Login issues

Incident management

Chat support

Communication skills

Education

High school diploma or equivalent

Tools

Incident management database

IT ticketing system

Job description

CLA is seeking a Seasonal IT Client Support Analyst to join our Information Technology team. The role starts in December 2026 and runs through April 2027 in Indianapolis, Indiana.

You will respond to chat requests, troubleshoot login issues, document activities in our incident management system, and work both independently and with a team to deliver responsive IT support. Strong communication and customer service are essential.