Seasonal IT Client Support Analyst - Chat & Login Help

CLA (CliftonLarsonAllen); Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

CLA is hiring a Seasonal IT Client Support Analyst in Atlanta, GA. The role starts in December 2026 and runs through April 2027 within CLA's Information Technology team. The analyst will handle chat support, troubleshoot login/navigation issues, and log activities in the incident management system.

The ideal candidate has at least 1 year of customer service and IT support experience, with a high school diploma or equivalent. Strong communication and team collaboration are essential.

Qualifications

• Minimum 1 year experience working in customer service and providing IT support.
• High school diploma or equivalent.

Responsibilities

• Respond to chat support requests from CLA clients and Internal CLA members.
• Troubleshoot and resolve basic log-in and application navigation issues
• Log detailed activities, and track requests utilizing an incident management database
• Be able to work independently as well as in a team setting by sharing support experiences and issues.
• Cultivate a working knowledge of IT ticketing system and chat support
• Demonstrate strong verbal and written communication skills
• Strong customer service skills

Skills

Customer service

IT support

Education

High school diploma or equivalent

Job description

CLA is hiring a Seasonal IT Client Support Analyst in Atlanta, GA. The role starts in December 2026 and runs through April 2027 within CLA's Information Technology team. The analyst will handle chat support, troubleshoot login/navigation issues, and log activities in the incident management system.

The ideal candidate has at least 1 year of customer service and IT support experience, with a high school diploma or equivalent. Strong communication and team collaboration are essential.