Seasonal IT Client Support Specialist

CliftonLarsonAllen LLP

Charlotte (NC)

On-site

USD 40,000 - 52,000

Part time

4 days ago

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Job summary

CLA is seeking a Seasonal IT Client Support Analyst to join our Information Technology team in Charlotte, NC. The role starts in December 2026 and runs through April 2027, providing frontline IT support to CLA clients and internal members.

You will troubleshoot login and navigation issues, log activities in our incident management system, and collaborate with teammates to deliver prompt, courteous service. Minimum one year in customer service and IT support with a high school diploma required.

Qualifications

1 year of experience in customer service and providing IT support.
High school diploma or equivalent.

Responsibilities

Respond to chat support requests from CLA clients and Internal CLA members.
Troubleshoot and resolve basic log-in and application navigation issues
Log detailed activities, and track requests utilizing an incident management database
Be able to work independently as well as in a team setting by sharing support experiences and issues.
Cultivate a working knowledge of IT ticketing system and chat support
Demonstrate strong verbal and written communication skills
Strong customer service skills