Seasonal IT Client Support Analyst — Fast-Paced Tech Help

CliftonLarsonAllen LLP; Boise (ID); On-site; USD 28,000 - 36,000; Part time

Job summary

CLA is hiring a Seasonal IT Client Support Analyst to join our Information Technology team. The role starts in December 2026 and lasts through April 2027, offering hands-on support to CLA clients and internal members.

The position emphasizes strong communication, problem solving, and customer service skills, with a focus on resolving login and navigation issues and using an incident management system. A background in IT support and customer service is required.

Qualifications

• Minimum 1 year experience in customer service and providing IT support.
• High school diploma or equivalent.
• Excellent interpersonal and communication skills.

Responsibilities

• Respond to chat support requests from CLA clients and Internal CLA members.
• Troubleshoot and resolve basic log-in and application navigation issues.
• Log detailed activities and track requests using an incident management database.
• Work independently as well as in a team, sharing support experiences and issues.
• Develop working knowledge of IT ticketing system and chat support.
• Demonstrate strong verbal and written communication skills.
• Show strong customer service skills.

Skills

Customer service

IT support

Problem solving

Strong communication

Education

High school diploma or equivalent

Tools

IT ticketing system

Chat support software

Job description

CLA is hiring a Seasonal IT Client Support Analyst to join our Information Technology team. The role starts in December 2026 and lasts through April 2027, offering hands-on support to CLA clients and internal members.

The position emphasizes strong communication, problem solving, and customer service skills, with a focus on resolving login and navigation issues and using an incident management system. A background in IT support and customer service is required.