Seasonal IT Support Analyst - Client Chat & Tickets

CliftonLarsonAllen LLP; Fort Myers (FL); Presencial; USD 25 000 - 39 000; Tempo parcial

Resumo da oferta

CliftonLarsonAllen LLP (CLA) in Fort Myers, FL, is seeking a Seasonal IT Client Support Analyst to join our Information Technology team. The role starts in December 2026 and runs through April 2027, providing frontline IT support to CLA clients and internal members.

You will troubleshoot login and navigation issues, log activities in our incident management system, and work both independently and with the team to share support experiences and knowledge.

Qualificações

• Minimum 1 year experience in customer service and providing IT support
• High school diploma or equivalent
• Experience logging activities and tracking requests in an incident management system

Responsabilidades

• Respond to chat support requests from CLA clients and Internal CLA members.
• Troubleshoot and resolve basic log-in and application navigation issues
• Log detailed activities, and track requests utilizing an incident management database
• Be able to work independently as well as in a team setting by sharing support experiences and issues
• Cultivate a working knowledge of IT ticketing system and chat support
• Demonstrate strong verbal and written communication skills
• Strong customer service skills

Conhecimentos

Customer service

IT support

Communication skills

Formação académica

High school diploma or equivalent

Ferramentas

IT ticketing system

Chat support

Descrição da oferta de emprego

CliftonLarsonAllen LLP (CLA) in Fort Myers, FL, is seeking a Seasonal IT Client Support Analyst to join our Information Technology team. The role starts in December 2026 and runs through April 2027, providing frontline IT support to CLA clients and internal members.

You will troubleshoot login and navigation issues, log activities in our incident management system, and work both independently and with the team to share support experiences and knowledge.