Seasonal IT Helpdesk & Client Support Analyst

CLA (CliftonLarsonAllen); Fort Myers (FL); On-site; USD 25,000 - 39,000; Part time

Job summary

CLA is seeking a Seasonal IT Client Support Analyst to join the Information Technology team. The role begins in December 2026 and runs through April 2027, supporting CLA clients and internal staff with IT issues, chats, and incident tracking.

Ideal candidates have at least 1 year in IT or customer service, strong communication skills, and a proactive, results-oriented mindset. On-site work in Florida is required, with a focus on reliable service and teamwork.

Qualifications

• Minimum 1 year experience in customer service and IT support.
• High school diploma or equivalent is required.

Responsibilities

• Respond to chat support requests from CLA clients and internal members.
• Troubleshoot and resolve basic login and navigation issues.
• Log detailed activities and track requests using an incident management database.
• Work independently and in teams to share support experiences.
• Develop working knowledge of IT ticketing system and chat support.

Skills

Interpersonal skills

Problem solving

Verbal and written communication

Customer service

Urgency and results orientation

Team collaboration

Education

High school diploma or equivalent

Tools

Incident management system

Chat support tools

Job description

CLA is seeking a Seasonal IT Client Support Analyst to join the Information Technology team. The role begins in December 2026 and runs through April 2027, supporting CLA clients and internal staff with IT issues, chats, and incident tracking.

Ideal candidates have at least 1 year in IT or customer service, strong communication skills, and a proactive, results-oriented mindset. On-site work in Florida is required, with a focus on reliable service and teamwork.