Seasonal Front Desk Pro for Tax Office

H&R Block, Inc.; Fairlawn (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Support for life outside of work

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Ohio to greet clients, manage scheduling, and support daily office operations in person. You will coordinate appointments, assist tax professionals, and maintain a welcoming, organized front desk environment.

This role emphasizes confidentiality, strong interpersonal skills, and the ability to multitask during tax season. Evening and weekend availability may be required to meet client needs.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Scheduling software

Microsoft Office

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Ohio to greet clients, manage scheduling, and support daily office operations in person. You will coordinate appointments, assist tax professionals, and maintain a welcoming, organized front desk environment.

This role emphasizes confidentiality, strong interpersonal skills, and the ability to multitask during tax season. Evening and weekend availability may be required to meet client needs.