Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Trotwood (OH); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block in Ohio is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role involves scheduling, check-in, and coordinating with tax professionals to ensure a smooth client experience.

The position requires strong interpersonal skills, the ability to multitask, and availability for evenings and weekends during tax season. Prior front desk or customer service experience is a plus.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Organization

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Ohio is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role involves scheduling, check-in, and coordinating with tax professionals to ensure a smooth client experience.

The position requires strong interpersonal skills, the ability to multitask, and availability for evenings and weekends during tax season. Prior front desk or customer service experience is a plus.