Seasonal Front Desk & Guest Services Agent

Hyatt Regency; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Hyatt Regency Boston is seeking a Front Desk Agent to be the first point of contact for guests, handling check-ins/check-outs, reservations, and providing exceptional service while upholding Hyatt standards.

This seasonal role requires welcoming guests, verifying IDs, processing payments, answering inquiries, and coordinating with other departments to ensure guest satisfaction. Position ends 10/27/2026 with start pay of $24.71 per hour.

Qualifications

• High school diploma or equivalent required.
• At least 1 year front desk, customer service, or related experience.
• Strong communication, professional demeanor, and guest service focus.
• Proficiency with hotel management software and POS systems.
• Ability to multitask and adapt in a fast-paced hotel environment.

Responsibilities

• Greet guests warmly and complete seamless check-in/check-out.
• Verify IDs and reservation details accurately.
• Manage reservations, update guest profiles, and handle changes.
• Answer calls and assist with hotel services, local attractions, promos.
• Process payments and handle cash responsibly.
• Maintain guest records and daily reports.
• Provide information about property and area to guests.
• Resolve guest issues by coordinating with other departments.
• Upsell hotel services and amenities to enhance stays.
• Keep front desk area organized and presentable.
• Follow Hyatt policies, safety procedures, and collaborate with staff.

Skills

Communication skills

Customer service

Multitasking

Cash handling

Flexibility

Professional demeanor

Education

High school diploma or equivalent

Tools

Hotel management software

POS systems

Job description

The Hyatt Regency Boston is seeking a Front Desk Agent to be the first point of contact for guests, handling check-ins/check-outs, reservations, and providing exceptional service while upholding Hyatt standards.

This seasonal role requires welcoming guests, verifying IDs, processing payments, answering inquiries, and coordinating with other departments to ensure guest satisfaction. Position ends 10/27/2026 with start pay of $24.71 per hour.