Front Desk & Guest Experience Specialist

Hyatt Hotels Corporation; Charleston (SC); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Free room nights

Discounted and Friends & Family Room 


Medical, Prescription, Dental, Vision,

Paid time off and holiday pay

Paid Family Bonding Time and Adoption

401K with company match

Beach, Tennis, and Pickleball access

Job summary

Hyatt Hotels Corporation is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and handle reservations at a Hyatt property. The role emphasizes exceptional guest service, clear communication, and efficient coordination with other hotel departments.

The position requires strong interpersonal skills, attention to detail, and the ability to respond to inquiries promptly. Working hours may include evenings, weekends, and holidays, with opportunities for growth within the Hyatt

Qualifications

• Excellent oral and written communication skills required.
• Project and time management skills are essential.
• Strong attention to detail.
• Conflict resolution and problem-solving skills.

Responsibilities

• Greet guests, verify reservations, and facilitate check-in/check-out, including payments and invoices.
• Handle room reservations, bookings, cancellations, and modifications with accurate records and availability.
• Assist guests with requests, information about facilities/services, transportation, and local attractions/dining.
• Answer phone calls and emails promptly, address inquiries, take reservations, and provide information.
• Distribute room keys and access cards securely with proper identification.
• Handle guest complaints or concerns professionally and find solutions for guest satisfaction.
• Maintain a secure environment by monitoring access and reporting issues to the appropriate department.

Skills

Communication skills

Time management

Attention to detail

Conflict resolution

Education

High School diploma or equivalent

Job description

Hyatt Hotels Corporation is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and handle reservations at a Hyatt property. The role emphasizes exceptional guest service, clear communication, and efficient coordination with other hotel departments.

The position requires strong interpersonal skills, attention to detail, and the ability to respond to inquiries promptly. Working hours may include evenings, weekends, and holidays, with opportunities for growth within the Hyatt