Guest Experience Agent — Front Desk | $26.98/hr

Fairmont Hotels & Resorts; Boston (MA); On-site; USD 36,000 - 39,000; Full time

Job summary

Fairmont Copley Plaza in Boston is seeking a Front Desk Agent to warmly greet guests, process check-ins/outs, and respond to guest needs with professionalism. You will assist with questions, prepare daily reports, and ensure room accounts are accurate under hotel policy.

Strong communication and guest services skills are essential in this busy frontline role. This hourly front desk position requires flexibility to work AM, PM, and overnight shifts, with a focus on delivering a welcoming guest

Qualifications

• Experience in a hotel or related field preferred.
• High school diploma required; college degree preferred.
• Strong communication and guest service skills required.

Responsibilities

• Greet guests warmly and check them in and out according to hotel standards.
• Assist guests with questions and requests and maintain a consistently welcoming attitude.
• Prepare daily reports and ensure guest room accounts are accurate and compliant with policies.

Skills

Communication skills

Guest service

Multi-tasking

Education

High school diploma

College degree

Tools

Opera

PBX system

Credit card terminal

Printer/Copier/Fax

Energy management systems

Job description

Fairmont Copley Plaza in Boston is seeking a Front Desk Agent to warmly greet guests, process check-ins/outs, and respond to guest needs with professionalism. You will assist with questions, prepare daily reports, and ensure room accounts are accurate under hotel policy.

Strong communication and guest services skills are essential in this busy frontline role. This hourly front desk position requires flexibility to work AM, PM, and overnight shifts, with a focus on delivering a welcoming guest