Front Desk Guest Experience | Growth & Travel Perks

Courtyard Boston Billerica/Bedford; Billerica (MA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

$16.50/hour

401(k)

Health, Dental, Vision & Life Ins.

Vacation and Holiday Pay

Career Advancement Opportunities

Travel Discounts

Job summary

Join Courtyard Boston Billerica/Bedford as a Front Desk / Guest Service Agent. Be the face of our hotel, ensuring guests feel welcomed and valued from arrival to departure.

Your role involves managing guest check-ins, answering inquiries, and creating personalized experiences. If you have a passion for hospitality and enjoy connecting with people, we want to meet you!

This position offers a dynamic work environment and the chance to grow your hospitality career within our TEAM.

Qualifications

• Previous front desk or guest service experience preferred.
• Strong verbal and written communication skills are essential.
• Professional, positive, and enthusiastic attitude required.
• Ability to learn and use technology and hotel systems.

Responsibilities

• Welcome guests upon arrival and throughout their stay.
• Complete guest check-in and check-out efficiently.
• Provide information about the hotel and local area.
• Respond to guest requests and concerns professionally.
• Maintain a professional and organized front desk environment.

Skills

Customer service experience

Communication skills

Attention to detail

Interpersonal skills

Organizational skills

Technology proficiency

Tools

Microsoft Office

Hotel systems (OnQ, Opera, etc.)

Job description

Join Courtyard Boston Billerica/Bedford as a Front Desk / Guest Service Agent. Be the face of our hotel, ensuring guests feel welcomed and valued from arrival to departure.

Your role involves managing guest check-ins, answering inquiries, and creating personalized experiences. If you have a passion for hospitality and enjoy connecting with people, we want to meet you!

This position offers a dynamic work environment and the chance to grow your hospitality career within our TEAM.