Front Desk Guest Services Specialist

Highgate; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Highgate is seeking a Front Desk Agent for our Boston-area property. The role focuses on delivering attentive and courteous service to guests at check-in, during their stay, and at checkout, while maximizing room revenue and occupancy.

You will answer guest inquiries, handle cash and payments, and stay informed about current rates, packages, and promotions. Qualifications include a High School diploma or equivalent, college coursework in a related field, and prior hotel or customer service

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must communicate effectively with guests and staff.
• Must multitask and prioritize departmental functions.
• Maintain regular attendance per hotel standards.
• Maintain professional appearance and grooming.

Responsibilities

• Provide attentive, courteous service to guests during check-in, stay, and checkout.
• Answer inquiries regarding restaurants, transportation, and entertainment.
• Follow cash handling and credit policies.
• Be aware of rates, packages, and promotions and applicable group bookings.
• Operate Front Desk computer system and balance shift records.
• Assist guests with safe deposit boxes and housekeeping needs.
• Maintain knowledge of emergency procedures and safety protocols.
• Maintain cleanliness and promote promotions and guest programs.

Skills

Customer service

Communication

Multitasking

Attendance

Education

High School diploma or equivalent

College coursework in related field

Tools

Front desk software

Job description

Highgate is seeking a Front Desk Agent for our Boston-area property. The role focuses on delivering attentive and courteous service to guests at check-in, during their stay, and at checkout, while maximizing room revenue and occupancy.

You will answer guest inquiries, handle cash and payments, and stay informed about current rates, packages, and promotions. Qualifications include a High School diploma or equivalent, college coursework in a related field, and prior hotel or customer service