Front Desk Agent

Cherry Valley Hotel; Woburn (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Boston Woburn Hotel on Forbes Rd in Woburn, MA seeks a Front Desk Agent to welcome guests and manage check-ins and inquiries. You are the first and last contact to shape guest experience, in a fast-paced environment. You will handle guest requests, assist with luggage, provide directions, and ensure accurate cash and credit handling.

Strong English communication and front desk software proficiency are required. Equal Opportunity Employer.

Qualifications

• Good verbal and written English communication skills.
• Cash handling and front office software proficiency.
• Light physical duties; lift up to 50 pounds occasionally.

Responsibilities

• Make a first impression delivering a great hospitality experience.
• Make a lasting impression during checkout and address guest concerns.
• Enjoy problem solving to assist guests with luggage, directions, and requests.
• Be accountable for cash, routing calls, messages, and guest needs.
• Be a safety & security agent by following hotel policies and procedures.

Job description

Boston Woburn Hotel
2 Forbes Rd
Woburn, MA 01801, USA

Boston Woburn Hotel
2 Forbes Rd
Woburn, MA 01801, USA

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will:

Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality.

Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!

Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.

Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.

Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

Qualifications

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Education

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.