Seasonal Front Desk & Guest Services Agent

CoolWorks.com - Jobs in Great Places; Mount Crested Butte (CO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid sick leave

401(k) Retirement plan

Travel discounts

Job summary

Highgate Hotel is seeking a Front Desk Agent for the upcoming season to deliver attentive, courteous service at check-in, during the stay, and at checkout. The role focuses on maximizing occupancy and guest satisfaction while coordinating with hotel teams in a fast-paced environment.

Responsibilities include guest inquiries, rate awareness, and cash handling, plus operating the front desk system and maintaining orderly shift documentation.

Qualifications

• High school diploma or equivalent required.
• Computer experience required.
• Experience in a hotel or related field preferred.
• Must communicate effectively verbally and in writing with guests and staff.
• Maintain a warm, friendly demeanor at all times.
• Ability to multitask and prioritize tasks during shift.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Follow all cash handling and credit policies.
• Be aware of rates, packages, and promotions.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Operate Front Desk computer system and maintain shift checklists.
• Balance and prepare closing paperwork per hotel standards.
• Maintain guest programs and promote promotions.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication

Multitasking

Attentive service

Professional demeanor

Education

High School diploma or equivalent

College coursework in related field (helpful)

Tools

Computer literacy

Front desk software

Job description

Highgate Hotel is seeking a Front Desk Agent for the upcoming season to deliver attentive, courteous service at check-in, during the stay, and at checkout. The role focuses on maximizing occupancy and guest satisfaction while coordinating with hotel teams in a fast-paced environment.

Responsibilities include guest inquiries, rate awareness, and cash handling, plus operating the front desk system and maintaining orderly shift documentation.