Guest Service Agent - Flexible Schedule & Benefits

Holiday Inn Boston - Bunker Hill Area; Somerville (MA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive pay

Career growth

Paid time off

Health insurance

401k retirement plan

Travel program

Job summary

Holiday Inn Boston in Somerville, MA, is seeking a friendly Guest Service Agent to provide outstanding guest experiences at the front desk. You will answer phones, greet guests, process check-ins and check-outs, and handle reservations with a courteous, professional attitude.

The role requires basic computer skills, the ability to multitask in a fast-paced environment, and a welcoming appearance. Weekend and holiday shifts are expected.

Qualifications

• High school diploma or equivalent; college degree preferred (not required).
• Experience in front desk or guest services is valued.
• Strong communication and problem-solving skills.

Responsibilities

• Answer phones, greet guests, check in/check out, act as cashier, take reservations, respond to inquiries, and provide local information.
• Maintain courteous, efficient service during busy periods, including holidays and weekends.

Skills

Customer service

Phone handling

Cashier

Basic computer skills

Communication

Education

High school diploma or equivalent

College degree preferred

Tools

POS system

Job description

Holiday Inn Boston in Somerville, MA, is seeking a friendly Guest Service Agent to provide outstanding guest experiences at the front desk. You will answer phones, greet guests, process check-ins and check-outs, and handle reservations with a courteous, professional attitude.

The role requires basic computer skills, the ability to multitask in a fast-paced environment, and a welcoming appearance. Weekend and holiday shifts are expected.