Front Desk Supervisor – Guest Experience Leader

Highgate; Boston, Northern (MA, KY); Hybrid; USD 30,000 - 47,000; Full time

Job summary

Highgate Hotels in Boston seeks a Front Office Supervisor to deliver attentive, courteous service at check-in, during the stay, and at checkout while maximizing occupancy. You will lead the front desk team, operate the PBX, respond to guest inquiries, handle packages, and uphold standards across all front desk tasks.

The role requires flexible hours, ability to stand for long shifts, and strong communication with guests and staff. Prior hospitality experience and computer skills are preferred.

Qualifications

• High School diploma or equivalent.
• College coursework helpful.
• Computer experience required.
• Customer services experience preferred.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.

Responsibilities

• Greet guests at the Front Desk per standards.
• Operate PBX and maintain hotel standards.
• Answer inquiries about services and hours.
• Balance and prepare closing shift paperwork.
• Market promotions and guest programs.
• Supervise Front Office team.

Skills

Customer service

Multitasking

Communication skills

Team supervision

Hospitality knowledge

Education

High School diploma

College coursework helpful

Tools

Hotel front desk system

Job description

Highgate Hotels in Boston seeks a Front Office Supervisor to deliver attentive, courteous service at check-in, during the stay, and at checkout while maximizing occupancy. You will lead the front desk team, operate the PBX, respond to guest inquiries, handle packages, and uphold standards across all front desk tasks.

The role requires flexible hours, ability to stand for long shifts, and strong communication with guests and staff. Prior hospitality experience and computer skills are preferred.