Guest Experience Agent | Front Desk & Reservations

Plazahotelelpaso; Boston (MA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Wellness Program

Education/Professional Development

Referral Bonus

Job summary

HHM Hotels is seeking a Guest Service Agent in the Boston area to greet guests, register arrivals, and handle payments and reservations with accuracy. You will operate the PMS system, deliver outstanding service, and assist during peak periods with luggage and breakfast support.

Ideal candidates bring a high school diploma and previous customer service experience. The role includes varied shifts and a commitment to safety and guest satisfaction across all touchpoints.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Use the PMS system to transmit/receive messages and manage guest requests.
• Respond to guest requests promptly and professionally.
• Resolve guest complaints, escalating when necessary.
• Secure valuables in hotel safe when needed.
• Balance accounts and conduct audits.
• Support breakfast area and luggage handling during peak times.
• Aim to achieve high guest satisfaction scores.

Skills

Customer service

Guest relations

PMS familiarity

Cash handling

Education

High School diploma or equivalent

Tools

PMS system

Job description

HHM Hotels is seeking a Guest Service Agent in the Boston area to greet guests, register arrivals, and handle payments and reservations with accuracy. You will operate the PMS system, deliver outstanding service, and assist during peak periods with luggage and breakfast support.

Ideal candidates bring a high school diploma and previous customer service experience. The role includes varied shifts and a commitment to safety and guest satisfaction across all touchpoints.