Front Office Agent- Seasonal

Hyatt Regency; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Hyatt Regency Boston is seeking a Front Desk Agent to be the first point of contact for guests, handling check-ins/check-outs, reservations, and providing exceptional service while upholding Hyatt standards.

This seasonal role requires welcoming guests, verifying IDs, processing payments, answering inquiries, and coordinating with other departments to ensure guest satisfaction. Position ends 10/27/2026 with start pay of $24.71 per hour.

Qualifications

• High school diploma or equivalent required.
• At least 1 year front desk, customer service, or related experience.
• Strong communication, professional demeanor, and guest service focus.
• Proficiency with hotel management software and POS systems.
• Ability to multitask and adapt in a fast-paced hotel environment.

Responsibilities

• Greet guests warmly and complete seamless check-in/check-out.
• Verify IDs and reservation details accurately.
• Manage reservations, update guest profiles, and handle changes.
• Answer calls and assist with hotel services, local attractions, promos.
• Process payments and handle cash responsibly.
• Maintain guest records and daily reports.
• Provide information about property and area to guests.
• Resolve guest issues by coordinating with other departments.
• Upsell hotel services and amenities to enhance stays.
• Keep front desk area organized and presentable.
• Follow Hyatt policies, safety procedures, and collaborate with staff.

Skills

Communication skills

Customer service

Multitasking

Cash handling

Flexibility

Professional demeanor

Education

High school diploma or equivalent

Tools

Hotel management software

POS systems

Job description

Summary

The Front Desk Agent is the first point of contact for our guests and plays a vital role in creating a warm, welcoming, and memorable experience at Hyatt. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service while upholding Hyatt’s high service standards.

Organization- Hyatt Regency Boston

Summary

The Front Desk Agent is the first point of contact for our guests and plays a vital role in creating a warm, welcoming, and memorable experience at Hyatt. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service while upholding Hyatt’s high service standards.

The responsibilities outlined below are provided as a representative sample of the essential functions of this position and are not intended to be an exhaustive list; additional duties may be assigned as necessary.

• Greet guests warmly upon arrival and provide a seamless check-in/check-out process.


• Verify guest identification and reservation details accurately.


• Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.


• Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions.


• Process forms of payment and accurately handle cash and billing transactions.


• Maintain accurate guest records and prepare daily reports as required.


• Provide guest services, including answering questions about the property and local area.


• Address and resolve guest complaints or issues promptly by coordinating with other departments.


• Upsell additional hotel services and amenities to enhance the guest experience.


• Ensure the front desk area remains organized and presentable at all times.


• Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment.


• Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.


• Assist in other front office tasks as needed.

This is a seasonal position that will end 10/27/2026. The starting pay for this position is $24.71.

Qualifications

• High school diploma or equivalent


• At least 1 year prior experience in a hotel front desk, customer service, or related field.


• Strong verbal and written communication skills with a friendly and professional demeanor.


• Proficiency in using computer systems and hotel management software.


• Ability to multitask, work under pressure, and adapt to a fast-paced environment.


• Open availability to work flexible hours including evenings, weekends, and holidays.