Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Southgate (KY); In loco; USD 21.000 - 25.000; Part-time

Descrizione del lavoro

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals to match clients with the right expert and ensure a smooth client experience during tax season.

The role emphasizes professionalism, confidentiality, and teamwork, with evening and weekend availability expected during peak periods. This is an in-person role at a Kentucky-based office.

Competenze

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Mansioni

• Greet clients and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conoscenze

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Formazione

High school diploma/GED

Strumenti

Microsoft Office

Teams

Scheduling systems

Descrizione del lavoro

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals to match clients with the right expert and ensure a smooth client experience during tax season.

The role emphasizes professionalism, confidentiality, and teamwork, with evening and weekend availability expected during peak periods. This is an in-person role at a Kentucky-based office.