Seasonal Client Concierge | Front Desk & Scheduling

H&R Block, Inc.; Mount Vernon (KY); Presencial; USD 17.000 - 25.000; Tempo integral

Resumo da vaga

H&R Block, Inc. in Kentucky is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression and support daily office operations. This in-person role involves greeting clients, scheduling, and matching clients with tax professionals to meet their needs.

The position emphasizes client service, teamwork with tax professionals, and maintaining a professional office environment, with availability to work evenings and weekends during tax season.

Qualificações

• Experience in a fast-paced, client‑centric environment.
• Strong interpersonal and communication skills to interact with clients and team members.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conhecimentos

Client service

Communication

Multitasking

Organizational

Confidentiality

Formação

High school diploma/GED

Ferramentas

Microsoft Office

Microsoft Teams

Scheduling systems

Descrição da vaga

H&R Block, Inc. in Kentucky is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression and support daily office operations. This in-person role involves greeting clients, scheduling, and matching clients with tax professionals to meet their needs.

The position emphasizes client service, teamwork with tax professionals, and maintaining a professional office environment, with availability to work evenings and weekends during tax season.