Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Shepherdsville (KY); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Kentucky to welcome clients and support daily office operations in person. You will manage scheduling, assist with intake, and coordinate with tax professionals to ensure a professional client experience.

Training and team support help you grow into tax preparation or office leadership during tax season. The role requires strong interpersonal skills, multitasking, and confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask with competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.
• High school diploma/GED preferred.
• Hospitality, call center, or administrative experience desired.
• Receptionist/front desk experience preferred.
• Experience in a tax office or financial services environment preferred.

Responsibilities

• Greet clients warmly and provide a professional first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document handling.
• Maintain tidy office to support a positive client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Dependability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Kentucky to welcome clients and support daily office operations in person. You will manage scheduling, assist with intake, and coordinate with tax professionals to ensure a professional client experience.

Training and team support help you grow into tax preparation or office leadership during tax season. The role requires strong interpersonal skills, multitasking, and confidentiality.