Seasonal Front Desk Client Service Specialist

H&R Block, Inc.; Florence (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You'll work with tax professionals to match clients with the right services and maintain a professional, organized front desk environment.

This role emphasizes confidentiality, multitasking, and strong customer service skills, with availability to work evenings and weekends during tax season at a Kentucky office.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Attention to detail and follow-through.
• Comfort with basic computer programs (e.g., MS Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Tech literacy

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You'll work with tax professionals to match clients with the right services and maintain a professional, organized front desk environment.

This role emphasizes confidentiality, multitasking, and strong customer service skills, with availability to work evenings and weekends during tax season at a Kentucky office.