Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Midlothian (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist in Richmond, VA. You will greet clients, manage check-in, and connect clients with the appropriate tax professional in a fast-paced, in-person office environment.

This role offers training, opportunities to grow into tax prep or office leadership, and requires availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with teammates and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-facing

Interpersonal skills

Multitasking

Organization

MS Office/IT basics

Evenings & weekends availability

Education

High school diploma/GED or equivalent

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist in Richmond, VA. You will greet clients, manage check-in, and connect clients with the appropriate tax professional in a fast-paced, in-person office environment.

This role offers training, opportunities to grow into tax prep or office leadership, and requires availability for evenings and weekends during tax season.