Seasonal Front Desk & Client Experience Lead

H&R Block, Inc.; Chesterfield Court House (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Virginia is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and schedule appointments.

This in-person role provides exposure to tax professionals and a path into tax preparation or office leadership. Responsibilities include answering phones, coordinating with staff, handling documents securely, and keeping the office organized to ensure a professional client experience during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Multitasking

Attention to detail

Communication

Professionalism

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Virginia is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and schedule appointments.

This in-person role provides exposure to tax professionals and a path into tax preparation or office leadership. Responsibilities include answering phones, coordinating with staff, handling documents securely, and keeping the office organized to ensure a professional client experience during tax season.