In-Person Client Concierge & Front Desk Pro

H&R Block, Inc.; Louisa (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to warmly welcome clients and manage check-in, scheduling, and daily office operations in our Richmond, VA office.

This in-person role partners with tax professionals and offers training toward tax preparation or leadership, with required availability during tax season including evenings and weekends. You will handle calls, match clients with the right specialist, maintain a professional environment, and ensure

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Attention to detail

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to warmly welcome clients and manage check-in, scheduling, and daily office operations in our Richmond, VA office.

This in-person role partners with tax professionals and offers training toward tax preparation or leadership, with required availability during tax season including evenings and weekends. You will handle calls, match clients with the right specialist, maintain a professional environment, and ensure