Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Castlewood (VA); On-site; USD 18,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle scheduling, and support daily operations in person at the Virginia office.

Join a team of tax professionals with training and opportunities to advance into tax prep or office leadership. This in-person role requires evenings and weekends during tax season and emphasizes confidentiality and client service.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and teamwork skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes and organize documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Organizational skills

Professionalism

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle scheduling, and support daily operations in person at the Virginia office.

Join a team of tax professionals with training and opportunities to advance into tax prep or office leadership. This in-person role requires evenings and weekends during tax season and emphasizes confidentiality and client service.